Ownership and responsibilities for infrastructure services
by Sven Vermeulen, post on Thu 13 January 2022In a perfect world, using infrastructure or technology services would be seamless, without impact, without risks. It would auto-update, tailor to the user needs, detect when new features are necessary, adapt, etc. But while this is undoubtedly what vendors are saying their product delivers, the truth is way, waaaay different.
Managing infrastructure services implies that the company or organization needs to organize itself to deal with all aspects of supporting a service. What are these aspects? Well, let's go through those that are top-of-mind for me...